Advanced E-Learning Solutions

Institute for Functional Medicine Selects Aelearn’s Helpdesk

ahleah — Mon, 02 Apr 2012 20:43:44 +0000

Seminole, FL – Institute for Functional Medicine, with locations in Washington and New Mexico, has hand selected aelearn to provide e-learning & technical helpdesk support to their students and faculty. The main objective of The Institute for Functional Medicine is to reverse today’s epidemic of chronic disease through education, research, and collaboration. Aelearn is proud to play a small part in the Institute for Functional Medicine’s global initiatives by providing personalized Moodle support to their users.

To learn more about the Institute for Functional Medicine and what they are doing visit them online at http://www.functionalmedicine.org/about/whatwedo/

About Advanced E-Learning Solutions (aelearn), (www.aelearn.com)

Advanced E-Learning Solutions (aelearn) is a technical solutions and helpdesk provider of e-learning services for corporate, non-profit, higher ed, government, and K-12 markets. Aelearn takes pride in its customer service, LMS knowledge, and fair pricing structures. Founded in 2006, Aelearn is based in Seminole, FL, with support representatives throughout several states.

About the Institute for Functional Medicine (www.functionalmedicine.org)

The Institute for Functional Medicine’s mission is to both educate and provide clinical support for the implementation of functional medicine across disciplines within the healthcare sector, which includes a systems-biology approach to the prevention and management of chronic disease utilizing appropriate tools including nutrition, lifestyle, exercise, environment, structural, cognitive, emotional, and pharmaceutical therapies to meet the individual needs of the patient.

Blackboard Acquires Moodlerooms, Netspot

admin — Mon, 26 Mar 2012 21:29:23 +0000

WASHINGTON– March 26, 2012 – Blackboard Inc. announced a major investment in open source today with news that it has acquired Moodlerooms and NetSpot, two leading providers of open source online learning solutions to the education industry. Both organizations will continue to operate independently to support their clients.

Moodlerooms and NetSpot are official Moodle Partners, and each will continue their current programs to support clients with no changes to their leadership or their support and service models.

In addition, each team will also become part of Blackboard’s new Education Open Source Services group, dedicated to supporting the use and development of open source learning technologies globally.

To read more about this news, goto http://www.moodlerooms.com/news/news__node/127/

Clark College Selects aelearn’s Helpdesk

ahleah — Wed, 07 Mar 2012 22:03:05 +0000

Seminole, FL — Clark College, a fully accredited college located in Vancouver, WA has selected Advanced E-Learning Solutions, Inc (aelearn) to provide end-user support to the 10,000 active users who are participating in their expanding e-learning programs. To learn more about Clark College and how our role will improve their user’s experience please visit:

http://www.smartpenguin.org/smartpenguin/1215/just-the-ticket/

Oklahoma City Community College as Helpdesk Provider

admin — Wed, 01 Feb 2012 16:40:52 +0000

Oklahoma City Community College has selected aelearn as their Helpdesk Provider to provide phone, chat, and email support for their Moodle users. OCCC is currently piloting Moodle for 2,500 users for the Spring semester, but will complete their transition of all 13,000 users to Moodle by Fall.

We are glad to have them on board and really appreciate working with their eLearning staff!

aelearn Transitions Online Course Support Service to Cloud Environment

admin — Wed, 04 Jan 2012 22:56:31 +0000

Happy New Year! Well it’s been an exciting time around here at aelearn! Our Helpdesk services are expanding and our New Year’s resolution was to make our helpdesk offering faster and more efficent. Our IT Department has just finished a 2-day seamless transition to move our Ticket System and Online Course Support system to a state-of-the-art Cloud system.

Our support portals are even more expandable and faster than ever before! Keep checking back for more exciting news to come.

Moodlerooms and aelearn sign helpdesk partnership

admin — Thu, 01 Dec 2011 22:27:21 +0000

Seminole, FL — Advanced E-Learning Solutions, Inc. (aelearn) and Moodlerooms, Inc. have signed a helpdesk partnership to make aelearn an official provider of student and faculty helpdesk services for Moodlerooms clients. Helpdesk options are planned to be offered to current clients and prospective clients that are seeking user support or looking to replace helpdesk arrangements.

Under this agreement, aelearn will offer Basic, Standard, and Premium helpdesk packages to Moodlerooms clients to support student and faculty via their Online Course Support portal.

For more information about Helpdesk Solutions, see http://www.aelearn.com/helpdesk.

About Advanced E-Learning Solutions (www.aelearn.com):

About Moodlerooms (www.moodlerooms.com):

Moodlerooms is an e-Learning company committed to supporting the goals of education across the globe. With turnkey, Software-as-a-Service solutions, Moodlerooms makes it easy and affordable for educational, corporate, and governmental institutions to manage and deliver their courses and content online. Founded in 2005, Moodlerooms is headquartered inBaltimore,MD, with associates based throughout North America and Europe.

About Moodle (www.moodle.org):

Moodle is an open-source learning management system (LMS) that is free for anyone to download. With a robust set of teaching and learning tools for creating online dynamic web sites, it has become very popular among educators and learners. With more than 30 million users globally, Moodle has become the most widely-used LMS in the world.

Welcome – Tom Dawson!

ahleah — Wed, 14 Sep 2011 20:25:44 +0000

We would like to welcome our new Director of Helpdesk Services, Thomas Dawson to the aelearn team! Tom is a graduate of Spring Arbor University and holds a Masters degree in Organization Management. He brings over 15 years of management and customer service experience to our team. Tom also enjoys sharing his delicious home-made chocolate chip cookies (which is obviously an added bonus for us.) So yeah, he’s pretty awesome!

Share the love and help us welcome Tom to our aelearn family!

patch released for course enrollments issue in Blackboard 9.1 SP6

admin — Mon, 22 Aug 2011 19:08:19 +0000

Blackboard Support has identified a bug involving a connection leak in Course Enrollment performed from the System Admin page that may cause an application server to become unavailable. The issue manifests itself in all requests to the application server failing with a Tomcat error page showing a NullPointerException exception.

The cause of the issue has been identified as a defect in the Course Enrollment feature accessed from the System Admin page causing leaked connections, causing the primary database connection pool to be exhausted.

The bug appeared with the release of 9.1 SP 6. We have identified it in issue LRNSI-3362 (AS-162462)

A patch has been developed to work around the issue until it can be included in a future service pack. You can access the full information in the KB article linked here. Blackboard has automatically applied this patch to Blackboard-hosted clients. Self-hosted clients will need to manually apply this patch.

Blackboard 9.1 Service Pack 6 and Rustici Player for SCORM

admin — Sat, 13 Aug 2011 01:04:23 +0000

We have been working on a large project with the US Army in Blackboard Learn™ 9.1 that, of course, has been deployed using SCORM. The project heavily relies on several advanced Data Models being used to store and receive data, set grades, and recall navigation. Early on in the project, we discovered that several functions of the built-in Blackboard Open Standards Player (SP5) were inconsistent. Unfortunately for us due to the delivery timeline, we had to result to using SCORM 1.2 for packaging.

Enter Blackboard 9.1 Service Pack 6 with the new Rustici SCORM player.

Rustici is largely responsible for many of the successful SCORM tools and API’s on the market today. Their API for SCORM is now an industry standard. Blackboard has truly made a much better product for SCORM delivery by sliding in the Rustici player into their latest SP6. This will allow for a more consistent standard across the board. Oh, did we mention the player implementation is 10 times faster than the old Open Standards Player? You can also customize over 100 settings for things like sequencing, roll-ups, and launch behaviors.

Here is an example of the new options that come with the Rustici SCORM player’s interface in Blackboard.

For more information about this awesome update, read here:

Certificate module in Moodle 2.0

admin — Sat, 30 Jul 2011 04:06:13 +0000

There seems to be a lot of people frantically inquiring about the support of the Certificate module in Moodle 2.x. While the latest version of the certificate module by Chardelle Busch is not posted publicly on the Moodle modules pages, it is available in the CVS/contrib repository. The good news is that most of it works…

As of July 21, 2011 our team has tested the code and noted a few issues. While the core items of the certificate seem to work fine, we noted the following issues:

Activity Reports throw an error at the certificate listing
Participation Reports throw an error at the certificate listing
GLOBAL variable for certificate overwrites class values
When the Print Date setting is set to take a date from a graded activity (new functionality), viewing the certificate throws a fatal error for the user

Our technical team has patched all of these issues and we are happy to report that the patched certificate module for Moodle 2.0 runs great in an active production environment. The new certificate module boasts some great new features like native Conditional release support, Print Dates based on a graded activity’s date, and a setting to allow the certificate to reissue itself automatically on each request by the user.

If your organization needs help implementing the new certificate module in Moodle 2.0, let us help.