Our helpdesk services are competitively priced and far more affordable than hiring a helpdesk staff in-house.

Not all users are the same, and neither are their technical issues. Impersonal and “canned” responses provided by many support providers, no longer meet user expectations. Today, organizations must invest in their e-learning programs by ensuring that their users have a smooth online experience. That investment shouldn’t just cover the course content and instructor but also the technical means to which the mode of learning is being delivered. With aelearn, you’ll get a scalable team of experienced and highly-trained professionals who provide exceptional support that is personalized and 100% relevant to the user’s situation. Whether your organization has 400 or 40,000 users, aelearn will deliver top-notch support that is proven to ensure a smoother e-learning experience for users.

Online Course Support Center

The Online Course Support Center (OCS) is a centralized hub where users can locate support resources, as well as contact the helpdesk team for technical support 24/7/365. Besides phone and chat support, users can submit support tickets by completing the “smart form” that collects contact and diagnostic information upon submission. This step is vital when needing to provide prompt, personalized assistance to a typically frustrated user. The OCS can be branded to blend into any organization’s existing website or Learning Management System (LMS).

End-User Helpdesk Packages

Whether your organization uses Moodle, Blackboard or another LMS solution, we offer 3 main comprehensive support packages for user support.  Our helpdesk packages include:

Includes email-only support for users who require technical assistance. Available for students and faculty.Package Overview: 1,000 user increments. Email support from 8:00 AM to Midnight Eastern, 7 days a week. Average email response occurs within 2-4 hours. Professional, friendly and personalized interactions. Basic support of other campus systems (email, registration, etc.) 24/7/365 access to Online Course Support (OCS) Center. Quality Assurance review on all tickets within 24 hours. And more…	Includes phone, chat, and email support for users who require technical assistance. Available for students and faculty.Package Overview: 1,000 user increments. Includes 8 hours of live phone and chat support Monday through Friday. Email support from 9:00 AM to Midnight, 7 days a week. Average email response occurs within 2-4 hours. Professional, friendly and personalized interactions. Basic support of other campus systems (email, registration, etc.) 24/7/365 access to Online Course Support (OCS) Center. Quality Assurance review on all tickets within 24 hours. And more…	Includes phone, chat, and email support for users who require technical assistance. Available for students and faculty.Package Overview: 1,000 user increments. Includes 12 hours of live phone and chat support Monday through Friday. Email support 24/7, 7 days a week. Average email response occurs within 2-4 hours. Professional, friendly and personalized interactions. Basic support of other campus systems (email, registration, etc.) 24/7/365 access to Online Course Support (OCS) Center. Advanced Faculty support. ($5000 value!) Quality Assurance review on all tickets within 24 hours. And more…