| A vital part of any successful E-Learning program are its Help desk and Support services. With experience in responding to thousands of help desk cases by phone and email, our USA-based help desk team and support systems are proven and affordable.
Help Desk Services
Our Support Center system is the result of providing E-Learning help desk services for more than 5 years. The system offers online learners and staff the ability to contact our help desk by submitting a case online that collects the necessary contact and local system information needed for us to provide quick and efficient help to an already frustrated learner. Our Support center can be customized with your organization's branding and system check-up that tests a learner's system for necessary plug-ins. In addition, users can search our knowledgebase for answers to many common E-Learning issues.
Our help desk services are competitively priced and cost less than employing any single employee--and you get a whole team that is trained and experienced. We offer 3 packages that can be customized to fit your institution of any size.
| Platinum |
Gold |
Silver |
- up to 1,000 potential learners
- up to 50 facilitators
- unlimited tickets/month*
- up to 10 custom knowledgebase articles
- custom branding included
*these services are based on a pool of hours allocated to help desk tickets
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- up to 750 potential learners
- up to 25 facilitators
- up to 50 tickets/month
- up to 5 custom knowledgebase articles
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- up to 500 potential learners
- up to 10 facilitators
- up to 25 tickets/month
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All Help Desk packages include:
- phone support by toll-free number (9am - 8pm EST)
- 24/7 E-mail with 8 hour response -OR- 9:00 AM to Midnight with 4 hour response.
- institution logo
- support cases managed by our ATLAS™ ticket management system
- custom Support Center with smart forms, tracking, Knowledgebase and System tune-up for users.
- for Course Maintenance Clients, a separate facilitators Support Center that includes advanced smart forms, knowledgebase, and system tune-up
- case reports
The following add-on packages are available:
- custom Support Center branding
- advanced customizations to Support Center
- additional learners (students)/facilitators
- additional support cases
- advanced case reporting
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Support Services
Help desk services support the facilitators and learners as they use the learning management system. Support services are geared to provide the staff build and maintain the courses. We have many years of experience providing maintenance services to make changes and improvements to live and offline courses.
Maintenance Services Brochure (PDF)
Please see our other service type categories to learn how our technical and multimedia developers can help you manage your E-Learning environment and courses.
For more information about these services or to get started with your E-Learning adventure, click here to contact our E-Learning specialists. |
